Privacy Policy for Kokua Healthcare

Introduction
This privacy policy (“Policy”) explains how Kokua Healthcare (“we,” “us,” or “our”) collects, uses, and discloses your personal data when you use our website and our SMS services. By using our website or opting into our SMS services, you agree to the terms of this Policy.

Data Collected
We collect your phone number when you complete our intake form on our website. This data is used solely for the purpose of sending you SMS communications related to your healthcare services with us.

Use of Data
We use your phone number to send you appointment reminders, updates on your care, and other important information related to your healthcare. We do not use your phone number for any other purposes without your explicit consent.

Data Sharing
We do not share your personal data with any third parties for marketing purposes. However, we may share your phone number with our SMS service provider to facilitate the sending of text messages. Our SMS service provider is bound by confidentiality agreements and handles your data in accordance with applicable laws.

Security Measures
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. We use encryption and other security measures to safeguard your data both in transit and at rest.

User Rights
You have the right to opt-out of our SMS services at any time. To opt-out, simply reply “STOP” to any text message you receive from us, or contact us at [contact information]. We will process your opt-out request promptly.

Legal Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) to ensure that your personal data is handled in accordance with relevant laws.

Updates to Policy
We may update this Policy from time to time. Any changes will be posted on our website, and we encourage you to review this Policy periodically to stay informed about our data practices.

Contact Information
If you have any questions or concerns about this Policy, please contact us at 808-466-1863.

Terms and Conditions for SMS Services – Kokua Healthcare

Acceptance of Terms
By opting into our SMS services, you agree to these terms and conditions. If you do not agree, please do not opt-in.

Service Description
Our SMS service sends you appointment reminders, updates, and other healthcare-related information via text message. Standard message and data rates may apply, depending on your mobile plan.

Opt-In and Opt-Out
You must actively opt-in to receive SMS messages by agreeing to our opt-in language on our website. You can opt-out at any time by replying “STOP” to any message. We will send a confirmation message upon opt-out.

Use of Service
You agree to provide accurate phone number information and not to use the service for any unlawful purpose. We reserve the right to suspend or terminate service for violations.

Liability
We are not responsible for delays or failures in message delivery due to issues with your mobile network. We do not guarantee continuous or error-free service.

Changes to Terms
We may update these terms at any time. Changes will be posted on our website, and continued use of the service constitutes acceptance.

Contact Us
For questions, contact us at 808-466-1863.

SMS Terms & Conditions

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from Kokua Healthcare, messages may be received related to the following:

Appointment reminders

Follow-up messages

Example: "Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to [X] SMS messages per week may be received related to [appointments/billing, etc.].

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from Kokua Healthcare can be done in the following ways:

Concent Method by filling out website form

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

Kokua Healthcare

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